What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why don't my links work!

    Asked by Sharilyn1 on October 27, 2015 at 08:59 PM

    Hi there,

    I have created a page with live links that no longer work - the notification says my free period has passed.  I have upgraded to the Bronze level, is there something I need to do further???

    My event is November 7th (fundraiser for a boy who has leukemia) - and the crunch is on to register.  NONE of the LINKS works.

    Please help asap.!!




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    JotForm Support

    Answered by beril on October 28, 2015 at 03:09 AM


    We are sorry for the confusion.

    Can you provide us more details about your concern?

    I've checked your account. Your account is active and there isn't any issue about your payment and I've also checked your forms, your forms are working properly on my side.

    Did you embed your code to your website? Could you please indicate the URL of your page?

    This will help us to better analyse the problem.

    We are waiting for your response.

    Thank you.