What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How come some of the emails coming in here are not routed to my email?

    Asked by dbmacks on October 27, 2015 at 11:47 PM

    I had a large number of people contact me through my website using your email form. Those emails never made it to my email inbox. It was only by logging in here that I found them in the inbox on this site instead. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on October 28, 2015 at 04:12 AM

    The email address (dbm***s@the*****wins.com)is in the bounce list.

    I have now removed that email from the bounce list. The reason why it is in the bounce list is because the notifier is not configured properly.

    The Sender Name is blank in the notifier. Please don't leave it blank, because the mailservers will tag the email as a spam. It is the same reason why your email is in the bounce list. Please choose "JotForm" as  the Sender Name.

    Please read this very helpful guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    You can also check by yourself if your email is in the bounce list. Pleae refer to this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    Let us know if you need any help. Thank you.