What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notification doesn't work

    Asked by topsports on October 28, 2015 at 02:22 AM

    HEllo, I asked to transfer my form from my private account to our company.
    Then it stopped sending notifications.

    Page URL:

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    Answered by Sammy on October 28, 2015 at 04:35 AM

    I checked your account and saw only one form, this one is sending notifications without any failure.

    Could you kindly provide us with the name of the company account so that we can look into it. Also kindly check the recipient in the notification email templates and confirm it is the right one and not still sending to your personal email from the previous account.

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    Answered by topsports on October 28, 2015 at 04:47 AM

    Solved, wrong email

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    Answered by Sammy on October 28, 2015 at 04:53 AM

    Happy to hear you managed to address the situation.

    If you do encounter any other hurdles feel free to let us know and we will gladly assist.