What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why isn't the payment showing up in my gateway?

    Asked by LoveMyLessons on January 18, 2012 at 07:45 PM

    I filled out a form and sent a payment but it hasn't shown up in my gateway. I set up the account with Authorize.net. Can you please tell me how to remedy this?Thank you.

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    JotForm Support

    Answered by NeilVicente on January 18, 2012 at 09:36 PM

    It is a good habit to test your payment integration first before making your site live so you'd be able to find potential errors, if there are any.

    Upon clicking the Test Integration button for your form's payment tool (found on the first screen of the Payment Wizard), I received this error:

    You probably have set this field as required. To change this setting, log in to https://secure.authorize.net/ then go to Account -> Settings -> Payment Form -> Form Fields

    Hope this helps. Feel free to contact us again if you're still experiencing any difficulties.