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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Resubmission of deleted data fails when unique question check is enabled on form.

    Asked by basheerets on October 28, 2015 at 04:28 AM

    Hi

    i have one submission that have some mistake so i deleted and trying to re encoded but it's keep giving me that this submission already there

    the unique value for my form is ETS Visit Combination 

    and i'm trying to enter one with this 1703-1000769-3-2015-1-2-F~2

    any idea

     

    unique Unique Question Multiple submissions
  • Profile Image

    Answered by Sammy on October 28, 2015 at 05:32 AM

    I checked you form with the ETS Visit Combination field (Service Report) there is no record with the combination number.

    I noticed the field is set to read-only, is it enabled using conditions or is the combination auto generated?.

    As a temporary solution, I would recommend you disable the unique check momentarily and add the record then turn it back on for the form.

  • Profile Image

    Answered by basheerets on October 28, 2015 at 06:02 AM

    Hi

    thanks for the answer

    first i send the information of this field and others inside the link

    Like this

    http://www.jotformpro.com/form/31344849656969?visitDate%5bday%5d=%2025&visitDate%5bmonth%5d=10&visitDate%5byear%5d=2015&etsVisit=1703-1000769-3-2015-1-2-F~2&customerName=Land%20Department-Dubai%20Land%20Department%20Bldg&store=Navas%20Store&typeOf137=Follow%20Up

    and my concern if i disable the unique check i will be able to return it back or im going to get you have multiple submission error

    i need this condition so much

    thanks

  • Profile Image

    Answered by Sammy on October 28, 2015 at 06:22 AM

    I did test with your form and the issue seems to persist. I will let our development team know about this problem so that they can look into it further.

    You can disable the unique check, submit the one application then enable it back to prevent duplicate submissions  for future data.

    You will be notified about the resolution of the problem via this thread.

    Apologies for any inconveniences caused by this.

     

    TIP: If you have erroneous submissions you do not have to delete them entirely, you can actually modify them from withing the submissions section.

  • Profile Image

    Answered by basheerets on October 28, 2015 at 06:30 AM

    hi 

    thanks for replay 

    i know about editing but there was error inside the sanded link so i forced to delete 

    thanks 

    and i'm waiting for replay 

  • Profile Image

    Answered by Sammy on October 28, 2015 at 06:56 AM

    Thank you for confirming, we will keep you updated.

  • Profile Image

    Answered by basheerets on November 08, 2015 at 01:07 AM

    Hi

    Any update 

     

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    JotForm Support

    Answered by jonathan on November 08, 2015 at 02:49 AM

    The ticket submitted by my colleague about this was cancelled by our developer. It was because there is no bug or issue with the form and Unique Question feature.

    Can you please describe more what exactly was the issue?

    I back read the discussion, and from what I understand so far is you were trying to re-create an already deleted submission.

    As far as I know, deleted submission data are permanently gone, so you cannot restore them by any means.

    Please provide more details and we will check further how we can help on your concern.

    Thanks.

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    Answered by basheerets on November 08, 2015 at 03:06 AM

    OK

    first thanks for replay and second the issue is

    i have old submission with same lock field so i delete it and try to re submit but i keep getting that this one is already encoded

    I provide the form information through link like this

    http://www.jotformpro.com/form/31344849656969?visitDate%5bday%5d=%2025&visitDate%5bmonth%5d=10&visitDate%5byear%5d=2015&etsVisit=1703-1000769-3-2015-1-2-F~2&customerName=Land%20Department-Dubai%20Land%20Department%20Bldg&store=Navas%20Store&typeOf137=Follow%20Up

     

    and the lock value is 1703-1000769-3-2015-1-2-F~2

    if you search for it you will find nothing but why it's seeing it as duplicate

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    JotForm Support

    Answered by jonathan on November 08, 2015 at 03:33 AM

    I believe that deleting the submission will not removed the tag that the submission was already existing or had been recorded already.

    Come to think of it, the answer was supppose to be unique because it was a Unique Question set.

    user guide: -How-to-set-Form-Limits-Based-on-a-Unique-Question

    You will have to forego this one submission since it was uniquely submitted already.

    Thanks.

     

     

  • Profile Image

    Answered by basheerets on November 08, 2015 at 03:53 AM

    Hi 

    the thing is it's very common for me to delete submission and re Submit 

    why only this one have this issue 

    Thanks

     

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    JotForm Support

    Answered by Kevin_G on November 08, 2015 at 10:02 AM

    Hi,

    This could be a temporary issue, when you deleted the submission , but it should work fine now.

    Thanks.

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    Answered by basheerets on November 10, 2015 at 01:34 AM

    hi

    Thanks for replay but until now it's not working :(

     thanks for help 

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    JotForm Support

    Answered by mert on November 10, 2015 at 03:35 AM

    Hi there,

    If you believe that you have some duplicated submissions with the same "lock" field value, you could try to use "Duplicate Submissions Terminator" app to delete the second duplicated record.

     

    Thanks.

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    Answered by basheerets on November 11, 2015 at 12:31 AM

    Hi