What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cannot view online form

    Asked by webminister on January 18, 2012 at 09:18 PM

    I just created a dinner reservation form and the form does not open when I click on the link.

    Form link is https://secure.jotform.com/webminister/dinnerstaff



  • Profile Image

    Answered by webminister on January 18, 2012 at 09:32 PM

    I tied it again and had this result.

    ../../js/builder/build_source.js:481: TypeError: Cannot read property 'form_id' of null return this.config[id+'_'+prop] || false; ^ TypeError: Cannot read property 'form_id' of null at Object.getProperty (../../js/builder/build_source.js:481:27) at Object.createHTMLCode (../../js/builder/build_source.js:996:27) at Object.createCSS [as createFullCode] (../../js/builder/build_source.js:713:27) at Object.getCode (../../js/builder/build_source.js:561:36) at v8_build_source.js:61:30

  • Profile Image
    JotForm Support

    Answered by mliz on January 19, 2012 at 03:17 AM

    The issue with the replication server has already been sorted out can you try to login to your JotForm account and then set the custom url again when embeding the form?

    Let us know if this works, we'll await for your response. 

    You may also access the ssl version of your form using the following url: