What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cancel subscription

    Asked by dylan04101 on October 28, 2015 at 11:05 AM

    Tried to cancel my account, and it said there was an error.

  • Profile Image
    JotForm Support

    Answered by david on October 28, 2015 at 01:07 PM


    I have cancelled your subscription via our payment processor.  You will retain your paid user benefits until the end of your current period, at which point, you will no longer be billed.  If there is anything else we can assist you with, let us know and we will be happy to help.