What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Field Is Empty in Email Notification

    Asked by kshaughnessy on January 18, 2012 at 09:32 PM

    I have a hidden field on one of my forms that gets populated from a queryString. In the email notification I receive when this form is submitted the value is always blank. However, when I view the submission on jotform.com it has data. Why would that be? Thanks.

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    Answered by kshaughnessy on January 18, 2012 at 09:33 PM

    sorry.. forgot to metion the field is "albumid".

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    JotForm Support

    Answered by NeilVicente on January 18, 2012 at 09:48 PM

    This can be fixed by recreating your form notification.

    To delete your notification:

    1.  Go to Setup & Embed
    2.  Click Email Alerts
    3.  Click on Notification (or whatever you renamed it to)
    4.  In the Compose Email wizard, click Delete Email


    After deleting the old notification, create another notification mail:

    1.  Click Email Alerts
    2.  Click Add New Email
    3.  Choose Notification then click Next
    4.  Complete the wizard

    Hope you find this useful.

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    Answered by kshaughnessy on January 18, 2012 at 10:49 PM

    Thank you.