notification email not fowarding with PDF

  • rheersink
    Asked on October 28, 2015 at 1:48 PM

    everything works well when no PDF is attached but no email notification comes through when the PDF is attached

    it was working fine until a few days ago when all PDF notifications stopped!  

    Why is this happening?  We added a 2nd notification email (without PDF) and that comes through but the one with the PDF does not.... is it stopped because we added a second notification or is something wrong with our forms 

    Two of the forms that are not working are located here - http://www.healthworksclearlake.com/newpatient2.html

  • David JotForm Support Manager
    Replied on October 28, 2015 at 4:35 PM

    Upon checking your email used for submission notifications, our mail logs shows good delivery:

    notification email not fowarding with PDF Image 1 Screenshot 40

    I just created a form, and tested it with the PDF attached to it, and it did come through:

    notification email not fowarding with PDF Image 2 Screenshot 51

    Please try again checking the PDF attach option:

    notification email not fowarding with PDF Image 3 Screenshot 62

    And let us know if the issue persist. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

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