notification email not fowarding with PDF

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    rheersink
    Asked on October 28, 2015 at 01:48 PM

    everything works well when no PDF is attached but no email notification comes through when the PDF is attached

    it was working fine until a few days ago when all PDF notifications stopped!  

    Why is this happening?  We added a 2nd notification email (without PDF) and that comes through but the one with the PDF does not.... is it stopped because we added a second notification or is something wrong with our forms 

    Two of the forms that are not working are located here - http://www.healthworksclearlake.com/newpatient2.html

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    BDAVID
    Answered on October 28, 2015 at 04:35 PM

    Upon checking your email used for submission notifications, our mail logs shows good delivery:

    I just created a form, and tested it with the PDF attached to it, and it did come through:

    Please try again checking the PDF attach option:

    And let us know if the issue persist. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

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    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com