What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    my account is not right!

    Asked by griegerfitness on October 28, 2015 at 02:09 PM


    I paid for the $19/month service, on 10/19 and a few days ago my jot form said that I had 1000 subscriptions.


    However today, when someone tried to use my form, it said I was over quota.  


    so I checked my jot form and it has me on the FREE subscription!


    What happened??  I'm getting little annoyed as to the 'issues' I'm running into b/c this has happened more than once!


    Please fix this ASAP!!  Or tell me what I need to do!


  • Profile Image
    JotForm Support

    Answered by david on October 28, 2015 at 04:47 PM


    We had an issue recently with submission counts reporting incorrectly, causing some accounts to receive over quota notices.  This has since been fixed and your account now shows as Bronze with 248/1000 and is well under its limits.  My apologies. 

    If you still have any issues with your form showing as over limit, let us know which form and we will be happy to have a look.