What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Billing: I would like to upgrade my account by credit card payment.

    Asked by ryandavidson on October 28, 2015 at 02:55 PM

    Your payment option requests me to mail you my credit card details.  Do you not have an online functionality to accept credit card payments?

    credit card my account payment option details
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    Answered by Ben on October 28, 2015 at 05:15 PM

    Please do note that we do not ask for any credit card details over the email. If you have indeed received such email, please do send it to support@jotform.com so that we can inspect the email and see what is going on.

    We would only send you an email suggesting that you will have your account downgraded unless you upgrade if you are over the limits.

    The only place where you should add your credit card (if that is your option for payment) is over our pricing page: https://www.jotform.com/pricing or your billing page: https://www.jotform.com/myaccount/billing

    On either, as soon as you click on the plan, you will see the option to select Credit Card, PayPal or Purchase Order/Bank Transfer/Wire Transfer