What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    [JotForm Mandrill Account] Sometimes receiving blank email after submitting filled form. #2

    Asked by radiocoders on October 28, 2015 at 03:16 PM

    today I received empty mail (gmail) ,but on jotform app(iphone) form was filled. 

    Also I received a payment, so I was suppose to get filled form on my email. 

    This is not the first time.

    I have all fields required.


    Please help me

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    Answered by radiocoders on October 28, 2015 at 03:17 PM

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    JotForm Support

    Answered by Mike on October 28, 2015 at 06:07 PM

    Thank you for contacting us.

    We were able to confirm the issue with email alerts for your account. Now it has been escalated to our Development Team for further investigation.

    This thread will be updated one we have any news for you.

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    JotForm Support

    Answered by NeilVicente on May 20, 2016 at 06:51 AM


    May we know if you're still experiencing this issue?