What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form disabled due to suspected phishing activity.

    Asked by rudysfire on October 28, 2015 at 03:26 PM
    disabled form phishing pass autosuspended
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    JotForm Support

    Answered by Mike_G on October 28, 2015 at 06:38 PM

    I'm sorry, I'm not sure I understand your concern completely. It seems that your post is incomplete. Are you asking how you can disable your forms? or you have a disabled form that shouldn't be. Can you please help us by giving us more details of your concern so we can assist you further? We will wait for your response. Thank you.

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    Answered by rudysfire on October 28, 2015 at 06:46 PM

    Thank you. Yes, the form is becoming automatically disabled  :( I created forms on two separate accounts very recently... I made sure they're enabled under "preferences" and under "my forms".. both show they're enabled but it very quickly says "form not found - form disabled" :( The website I use to embed is www.map-fitness.com (wordpress) at the bottom of the site, but I know its not the site doing it, there's got to be an issue with Jotform... eek!

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    JotForm Support

    Answered by Mike_G on October 28, 2015 at 06:49 PM

    I'm sorry. I made some further research on your account and see what you mean. 

    It seems that your forms were automatically suspended because it was suspected of phishing activity by our anti-phishing system. I have verified that the forms were good and have whitelisted it.

    Our system has marked it because of the word "pass" in your header, which may be related to the word "password" that is not allowed to used in forms, especially when combined with a "username".

    Your form is now enabled and you may continue to use it again. We are sorry for any inconvenience this have caused you.

    Thank you.

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    Answered by rudysfire on October 28, 2015 at 06:56 PM

    Thank you so much sir! Good to know for future reference.

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    JotForm Support

    Answered by Chriistian on October 29, 2015 at 03:20 AM

    On behalf of my colleague, you are welcome. Please feel free to contact us again if you have any further questions. Regards.