What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is Jotform.com not allowing me to login

    Asked by Derek Stevens  on October 28, 2015 at 03:44 PM

    I tried to login to retrive my encrypted documents and the jotform logo on the top left did not load and when I click the login button nothing happens???

    Page URL:

  • Profile Image

    Answered by radiocoders on October 28, 2015 at 03:52 PM

    I had the same problem. It was -Ads by DNS Unlocker Virus-,

    As soon as I removed it worked again.

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    JotForm Support

    Answered by jonathan on October 28, 2015 at 07:32 PM

    @Derek Stevens

    Can you please tell us your jotform account/username? We will check if there is issue with the account.

    Try this step also.

    #1 Close the browser

    #2 Open the browser and go to this URL http://www.jotform.com/?noCDN=true

    #3 Login to your account

    #4 Go to your My Forms page http://www.jotform.com/myforms/

    Let us know how it goes.