Why is Jotform.com not allowing me to login

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    Derek Stevens 
    Asked on October 28, 2015 at 03:44 PM

    I tried to login to retrive my encrypted documents and the jotform logo on the top left did not load and when I click the login button nothing happens???

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    Answered on October 28, 2015 at 03:52 PM

    I had the same problem. It was -Ads by DNS Unlocker Virus-,

    As soon as I removed it worked again.

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    Answered on October 28, 2015 at 07:32 PM

    @Derek Stevens

    Can you please tell us your jotform account/username? We will check if there is issue with the account.

    Try this step also.

    #1 Close the browser

    #2 Open the browser and go to this URL http://www.jotform.com/?noCDN=true

    #3 Login to your account

    #4 Go to your My Forms page http://www.jotform.com/myforms/

    Let us know how it goes.