What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to capture Payment information using JotForm

    Asked by joannmoss on October 28, 2015 at 03:53 PM

    I have searched high and low for a way to only receive notification of a submission without receiving all the information in the email, which is NOT secure. How do I do this?

    Thank you.

    Jo-Ann Moss

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    JotForm Support

    Answered by jonathan on October 28, 2015 at 07:41 PM

    Hi Jo-Ann,

    Actually your jotform http://www.jotform.us/form/42776088864168 have issue because it violates the JotForm Terms of Use.

    In the clause:

    Phishing You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately 

    Your form is considered a phishing form and will not be allowed. 

    Please delete the form on your account so that the Phishing filter will ban your account and form/s.

    You can use the Payment Tools instead if you need to get payment information from end users.

    Example: http://www.jotform.com/form-templates/paypal-pro-payment-form

    Let us know if you have further question on this.


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    Answered by Jo-Ann Moss on October 28, 2015 at 07:53 PM

    I'm sorry, but one of the templates at JotForm is an "Authorize Payment Form" that asks for credit card information right on the form. Take a look at all of your templates. 

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    Answered by joannmoss on October 28, 2015 at 07:55 PM

    P.S. The PayPal form has nothing to do with the type of information I need. I am not requesting payment of any kind THROUGH the form.


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    JotForm Support

    Answered by jonathan on October 28, 2015 at 09:34 PM

    Were you referring to this template form http://www.jotform.com/form-templates/authorize-payment-form

    It was using the Authorize.Net payment tool which is allowed.

    I was referring to the individual fields you have used on your jotform to capture CC account data. That is not allowed.

    Using the Payment tools, you can still prevent capturing actual payments, but use it only for authorization process. You will then be able to get payment details of the end user using the payment gateway.

    user guide: -How-to-Enable-Payment-Authorization

    Let us know if you need further clarification on this.

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    Answered by joannmoss on October 28, 2015 at 11:11 PM

    I had absolutely no idea. Everything will be gone very shortly. Unfortunately, I will need to find an alternative outside of JotForm, due to the nature of my business. I only need an authorization form; I then process payments through the various travel companies. My company provides a written form, but online is faster. No big deal, I'll find another avenue. Thanks.

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    Answered by cwatts on November 02, 2015 at 11:39 PM

    Joannmoss were you able to find another payment authorization form? It seems as though we are trying to accomplish the same thing.

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    Answered by joannmoss on November 03, 2015 at 02:39 AM

    I looked at two other form companies; one is too expensive, and the other has the same rules as Jotform. I really don't understand why a form is allowed when requesting money through PayPal etc., but not allowed when we're not even asking for payment. It makes absolutely no sense to me. I will continue to search.

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    JotForm Support

    Answered by Chriistian on November 03, 2015 at 05:28 AM



    Credit card information are considered sensitive information of user. Collecting such information manually is not allowed in JotForm for security reasons since this information may be used for phishing activities. We do suggest our user to use our payment fields such as Paypal when they want to process information involving payment or credit cards. Using the Payment fields will securely handle the payment processing and credit card data information. We do not store credit card information in our database. As suggested by my colleague, you can check this article on how to enable Authorization only on your form: How to Enable Payment Authorization.


    Do let us know if you need further assistance.

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    Answered by cwatts on November 03, 2015 at 03:45 PM
    Ok thanks so much for your reply!
    Sent by Outlook for Android
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    JotForm Support

    Answered by jonathan on November 03, 2015 at 05:52 PM

    Please feel free to contact us again anytime should you need further assistance.