What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancelling Subscription ASAP!!!!

    Asked by Pablo on October 28, 2015 at 05:45 PM

    I'm trying to cancel my subscription but it keeps on telling me to get in touch with you guys.


    Please cancel my subscription ASAP since I've been paying for a service I only used for one month and the charges keep showing ip on my credit card.


    This is NOT the first time I cancel and still the charges keep showing up!



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    JotForm Support Manager

    Answered by Jeanette on October 28, 2015 at 11:23 PM

    I was able to cancel the subscription and refund the latest charge. Sorry for the inconveniences this might have caused to you.