What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Login to EU server on iPhone/iPad app?

    Asked by glandoreghyc on October 28, 2015 at 08:45 PM

    It is not possible to specify a specific domain to log onto who using the iPad app......


    thx john

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    JotForm Support

    Answered by EltonCris on October 28, 2015 at 08:50 PM

    As I have mentioned to you on the other thread, I have now raised this as a feature request.


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    Answered by glandoreghyc on November 18, 2015 at 09:09 AM

    I note that you have issued another Mail shot indicating the EU Safe Forms is now in place, but as far as i can see you still have not fixed this issue, and it is not a feature it must be a mandatory requirement.



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    JotForm Developer

    Answered by mert on November 18, 2015 at 09:53 AM

    Hi there,

    The last state of the issue is "ongoing", so there is no update for it. Our developers are working on that to find a fix currently. Yes, you are also right about the priority of this one and it has already marked as "Important".

    You will hear the news from this thread when there is a update. Sorry for the trouble we have caused; but it will be fixed as soon as possible.


    Thanks for your understanding.

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    Answered by glandoreghyc on November 18, 2015 at 09:58 AM

    OK, Thanks

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    Answered by KadeJM on January 05, 2016 at 12:08 PM

    I apologize for not getting back to you about this when we implemented it but I wanted to let you know and reassure you that we added support for this around the middle of November shortly after you mentioned this to us.

    Also, currently the app is set to detect this on the back end according to which server and database you are using to do the same in the app itself. However, it's not possible to tell which server you are using for that particular account unless you look and take into mind things like your account, your location, ip, form link and domain to figure it out.  

    Additionally per the email we've discussed I've told you through email we are also taking into consideration your new suggestion and request for adding a relevant icon to display and reflect it within the app as confirmation of whichever server you are logged in through.

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    Answered by glandoreghyc on January 05, 2016 at 12:16 PM

    I will continue to wait to see how this develops.