- sharthanAsked on October 29, 2015 at 04:46 AM
- CharlieAnswered on October 29, 2015 at 09:38 AM
Have you tried setting the "Encrypted Form" option to "No" save the changes, then back to "Yes". It will then show up the Encrypted Forms wizard, use the existing keys you have or get a new one.
Here's a complete guide to learn more about the Encrypted Forms: http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert. Make sure to read the frequently asked questions and the important notes mentioned.
If you are still having problems on this, please let us know and we will investigate it further.
- sharthanAnswered on October 29, 2015 at 12:16 PM
I tried what you said, but no luck. The form still show up with no text.
I have moved my form to the www.jotformeu.com server if that have something to do with it.
Hope you have a solution for it soon so I can start using your service.
- CharlieAnswered on October 29, 2015 at 01:35 PM
Thank you for the additional information. It seems like it's related to EU users.
I believe the data are missing in the submissions page, so when you decrypt the encrypted submissions they are not showing.
Let me forward this to our developers to have it checked and fixed.
Apologies for the inconvenience.
- sharthanAnswered on October 29, 2015 at 06:54 PM
When can I expect to get an update about the problem?
- JotForm UI DeveloperberilAnswered on October 30, 2015 at 02:25 AM
I can tell you that this was given highest priority by my colleague. It will probably not take too long time.
We will inform you as soon as possible, when we solve the problem.
Thank you for your patience and we also sorry for the inconvenience.
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.
- Chief Technology OfficereeeAnswered on November 02, 2015 at 10:02 AM
You can't see your submissions on "www.jotform.com" anymore,
you have to use the URL below;