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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing submissions on encrypted form

    Asked by sharthan on October 29, 2015 at 04:46 AM

    2. When getting in a encrypted form and uploading the key for the form, it does not show the content of the inputs in the form.  I know it contains something due to I was running tests on it ( see picture below). 


    Please keep me up to date on the progress on these bugs, and grate work!

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    JotForm Support

    Answered by Charlie on October 29, 2015 at 09:38 AM


    Have you tried setting the "Encrypted Form" option to "No" save the changes, then back to "Yes". It will then show up the Encrypted Forms wizard, use the existing keys you have or get a new one.

    Here's a complete guide to learn more about the Encrypted Forms: http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert. Make sure to read the frequently asked questions and the important notes mentioned.

    If you are still having problems on this, please let us know and we will investigate it further.



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    Answered by sharthan on October 29, 2015 at 12:16 PM

    Hi Charlie


    I tried what you said, but no luck. The form still show up with no text. 

    I have moved my form to the www.jotformeu.com server if that have something to do with it. 

    Hope you have a solution for it soon so I can start using your service.

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    JotForm Support

    Answered by Charlie on October 29, 2015 at 01:35 PM


    Thank you for the additional information. It seems like it's related to EU users.

    I believe the data are missing in the submissions page, so when you decrypt the encrypted submissions they are not showing.

    Let me forward this to our developers to have it checked and fixed.

    Apologies for the inconvenience.

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    Answered by sharthan on October 29, 2015 at 06:54 PM

    Hi Charlie


    When can I expect to get an update about the problem?

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    JotForm Support

    Answered by beril on October 30, 2015 at 02:25 AM


    I can tell you that this was given highest priority by my colleague. It will probably not take too long time.

    We will inform you as soon as possible, when we solve the problem.

    Thank you for your patience and we also sorry for the inconvenience.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    Chief Technology Officer

    Answered by eee on November 02, 2015 at 10:02 AM

    Hey @shartan,

    You can't see your submissions on "www.jotform.com" anymore,

    you have to use the URL below;