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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    jotform is not sending emails again

    Asked by jorisdircxgmailcom on October 29, 2015 at 05:30 AM

    Hi

     

    we have 2 email notifications in our form. One to the buyer and one to us. Emails do not arrive. Please unblock this problem urgently

    Page URL:
    https://form.jotformeu.com/52996341850362

    Emails sending emails email notifications eu emails
  • Profile Image

    Answered by intlbridge on October 29, 2015 at 09:11 AM

    Hi!

    I confirm this problem.

    https://form.jotformeu.com/53013247217345
  • Profile Image
    JotForm Support

    Answered by jonathan on October 29, 2015 at 01:52 PM

    @ jorisdircxgmailcom

    We apologize for any inconvenience caused.

    There was issue on our side awhile ago on the EU related emails. But our developer had been notified earlier so they were able to fix it immediately.

    Can you please check again if your emails now arrive on your inbox.

    I have checked on my end, and I can see on the email history logs that emails were being sent successfully already.

    You can check the sent email logs using your account as well.

    user guide: -How-to-view-all-your-form-Email-History

    You can also remove email address in bounce list just in case you were able to determine that email was being blocked.

    user guide: -How-to-remove-your-email-address-from-bounce-list

    Please let us know if issue still remains.

     

     

  • Profile Image

    Answered by intlbridge on October 29, 2015 at 02:34 PM

    jonathan 
    All works!

    Thanks for super fast response!

    Best Regards,
    Roman

  • Profile Image
    JotForm Support

    Answered by jonathan on October 29, 2015 at 03:51 PM

    @Roman

    I have responded already to your own separate thread here http://www.jotform.com/answers/693173

    Thanks.