jotform is not sending emails again

  • jorisdircxgmailcom
    Asked on October 29, 2015 at 5:30 AM

    Hi

     

    we have 2 email notifications in our form. One to the buyer and one to us. Emails do not arrive. Please unblock this problem urgently

    Page URL: https://form.jotformeu.com/52996341850362
  • intlbridge
    Replied on October 29, 2015 at 9:11 AM

    Hi!

    I confirm this problem.

    https://form.jotformeu.com/53013247217345
  • jonathan
    Replied on October 29, 2015 at 1:52 PM

    @ jorisdircxgmailcom

    We apologize for any inconvenience caused.

    There was issue on our side awhile ago on the EU related emails. But our developer had been notified earlier so they were able to fix it immediately.

    Can you please check again if your emails now arrive on your inbox.

    I have checked on my end, and I can see on the email history logs that emails were being sent successfully already.

    jotform is not sending emails again Image 1 Screenshot 20

    You can check the sent email logs using your account as well.

    user guide: -How-to-view-all-your-form-Email-History

    You can also remove email address in bounce list just in case you were able to determine that email was being blocked.

    user guide: -How-to-remove-your-email-address-from-bounce-list

    Please let us know if issue still remains.

     

     

  • intlbridge
    Replied on October 29, 2015 at 2:34 PM

    jonathan 
    All works!

    Thanks for super fast response!

    Best Regards,
    Roman

  • jonathan
    Replied on October 29, 2015 at 3:51 PM

    @Roman

    I have responded already to your own separate thread here http://www.jotform.com/answers/693173

    Thanks.