My notification by e-mail don´t works

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    PupilosSecAlim2
    Asked on October 29, 2015 at 06:58 AM

    Hi, 

    My notification by e-mail don´t works. can you help me.

     

    Best regards

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    Chriistian
    Answered on October 29, 2015 at 10:46 AM

    Hi,

     

    Are you referring to this form - http://www.jotformeu.com/form/50134737464354? I checked the form and I noticed that you have used a custom Sender Email in your notification email. 

     

    Can you try to use noreply@jotform.com as the sender email and see if it you will now receive your form's notification email?

     

    Do let us know if the issue still persists.
    Regards.

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    kevgais
    Answered on October 29, 2015 at 11:29 AM

    I'm having the same issue and have tried the above and it is still not working. It was working fine until about lunchtime yesterday.

    Thanks,

    Steph

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    david
    Answered on October 29, 2015 at 02:34 PM

    We were having some issues earlier with custom sender emails for European users.  This should now be fixed.  If you are still having trouble receiving your notifications, please create a new thread letting us know which form you are having trouble with and we will be happy to have a look.