What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My notification by e-mail don´t works

    Asked by PupilosSecAlim2 on October 29, 2015 at 06:58 AM


    My notification by e-mail don´t works. can you help me.


    Best regards

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    JotForm Support

    Answered by Chriistian on October 29, 2015 at 10:46 AM



    Are you referring to this form - http://www.jotformeu.com/form/50134737464354? I checked the form and I noticed that you have used a custom Sender Email in your notification email. 


    Can you try to use noreply@jotform.com as the sender email and see if it you will now receive your form's notification email?


    Do let us know if the issue still persists.

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    Answered by kevgais on October 29, 2015 at 11:29 AM

    I'm having the same issue and have tried the above and it is still not working. It was working fine until about lunchtime yesterday.



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    JotForm Support

    Answered by david on October 29, 2015 at 02:34 PM

    We were having some issues earlier with custom sender emails for European users.  This should now be fixed.  If you are still having trouble receiving your notifications, please create a new thread letting us know which form you are having trouble with and we will be happy to have a look.