What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I needed to up grade my account but I don't use that much for the Bronze level. I thought I paid $9.99 a month & not $19.99.

    Asked by Shawn Jeffery on October 29, 2015 at 07:29 AM
    my account use a bronze
  • Profile Image

    Answered by victor on October 29, 2015 at 11:12 AM

    Our pricing plans change a month or two ago. This new pricing only affects new users or to users that change there plans.

    If you are paying $9.99 this should not effect you unless to change your plan. Unfortunately, if you modify your plan you will not be able to go back to your previous plan.

    Please let us know if you require further information.