What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I use the form to capture entry details and payments via paypal for a charity half marathon, see below.

    Asked by ronberry on October 29, 2015 at 07:32 AM

    In the event that one of the runners cancels can I issue a credit the money received and also can the statistics captured for the list of runners be corrected and updated?

    Ron Berry

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    JotForm Support

    Answered by Mike_G on October 29, 2015 at 11:47 AM

    I believe the only way you can apply a credit to the payment made by one of your runners is through your PayPal account. If you have questions doing so, you can contact PayPal support, I'm sure they can help you with that. 

    Regarding the information or statistics captured or saved to your Jotform account that needs to be corrected or updated, unfortunately, the payment information in the PayPal field can never be updated. 

    What you can do is add a hidden field on your form so it will not be seen by your submitters. Name the hidden field as "Remarks". 

    Then on the submission page, after you have made a credit through your PayPal account, you can edit the submission and leave a note on the Remark field.

    I hope this helps. Let us know if you need any further assistance. Thank you.