What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with the delivery of registrations

    Asked by pleymo on October 29, 2015 at 07:43 AM

    I paid $ 19 for this month, but still registrations don't reach to my e-mail box. They appear only in the system (subbmissions). How can i fix it?

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    Answered by pleymo on October 29, 2015 at 08:34 AM

    This works only with noreply@jotform.com in the "Notification" . I really, really need to find the way out

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    Answered by victor on October 29, 2015 at 12:06 PM

    I am assuming that you would like to modify the email sender information with a particular SMTP email address. I am assuming that you are able to receive when you place the NOREPLY@JOTFORM.COM sender, but when you have add a SMTP email you no longer receive emails.

    Please let me know if I am correct or not. Please also let us know the SMTP email you would like to use to we can verify that it will work properly.