What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Will I need to re include forms on all my customers websites or transfe

    Asked by esens on October 29, 2015 at 07:47 AM

    Will I need to re include forms on all my customers websites or transfer is safe for me ?



    This is a re-post of a comment on EU Safe Forms: Our Solution to the EU Safe Harbor Invalidation

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    Answered by 1thomh1 on October 29, 2015 at 08:30 AM

    joining thread to see responces.

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    JotForm Founder

    Answered by aytekin on October 29, 2015 at 01:31 PM

    No, no changes are needed on your forms. We are handling that.

    If an account is switched to the EU Safe Mode, we change the target submit URLs on your forms to one that goes to our European servers. Then, we clear caches on all of your forms. 

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    Answered by esens on October 30, 2015 at 11:57 AM

    Thanks !

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    Answered by KadeJM on November 02, 2015 at 10:07 AM

    We would like to let you know that we have released our solution to Safe Harbor Invalidation.

    You may read about it here http://www.jotform.com/eu-safe-forms/ and switch your account over to our European Servers.

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    Answered by 1thomh1 on November 03, 2015 at 11:09 AM

    Does this count as the go ahead to now transfer i.e. have you now signed off the new system as bug free?

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    Answered by KadeJM on November 03, 2015 at 12:30 PM

    To be upfront and honest with you I have tested it on my end and I can verify it is working.

    Additionally, to my knowledge we would not release it until our founder and developers felt that this is ready enough to be released including the above announcement about it.

    However, should for any reason you notice any issues by all means do let us know.

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    Answered by 1thomh1 on November 04, 2015 at 06:13 AM

    How does one go about switching to 'EU safe mode' instead of normal switching?
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    Answered by KadeJM on November 04, 2015 at 10:02 AM

    @1thomh1

    I've moved your secondary follow-up question to this new thread.

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    Answered by jasperisu on January 27, 2016 at 04:18 AM

    will all embedded forms still work, after migrating? 
    , so without changing anything.. so just push button YES MIGRATE is enough ?

    or will it need updating the embed-code a bit on all websites?

    sorry, just double-checking

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    JotForm Support

    Answered by ashwin_d on January 27, 2016 at 06:25 AM

    Yes jasperisu, that is correct. You need to just check the "Store my data only in Europe (Germany) - BETA" options under your profile settings page.

    All your embedded forms will still work and NO additional changes are required.