What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by jonekelund on October 29, 2015 at 08:36 AM

    i would like to downgrade my subscription to the Free version as i no longer have needs of this tool. When trying to do so, i get an error message. please help!

  • Profile Image
    JotForm Support

    Answered by BJoanna on October 29, 2015 at 12:08 PM

    I have checked your account and you have successfully cancelled your subscription. Your account will be downgraded to free version on 2015-12-13. 

    Feel free to contact us if you have any other questions.