What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My test email is not working!

    Asked by bubblesandbrushes on October 29, 2015 at 09:01 AM

    About a week ago, I stopped receiving my JotForm forms from customers.  I thought the server was just down.  But apparently I missed a LOT of forms!  I tried testing my email and it sends but then I don't get the email in my gmail account.  What do I do?!

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    Answered by victor on October 29, 2015 at 12:35 PM

    I have just verified your account and email address. It seems that everything is fine. Could you please verify with your team that they did not create new rules in the network.

    Also you you please verify the email whitelist

    Please let us know if you require further information.