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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hide empty phone field in PDF submission

    Asked by ceu.csupomona on October 29, 2015 at 11:13 AM

    Hello,

     

    I search the forums but could not find one I was looking for. I know that Jotform can hide empty field but right now i think that it thinks that the phone field is not empty because of the dash(-). Sample below it is showing the empty phone field but it is showing because it sees the dash(-) and it takes it not empty. How would I remove this dash(-) without having to change the phone field to a regular text box field? I would prefer to use the phone field.

     

    Page URL:
    https://form.jotform.com/53004879433154

    Screenshot
    phone field PDF submission in JotForm find hello
  • Profile Image
    JotForm Support

    Answered by david on October 29, 2015 at 02:44 PM

    Hi,

    I cloned your form to test it and the empty field were not showing in the email or PDF of the form:

    Hiding them in the submission data worked as well.  Are they still not being hidden in your copy? 

  • Profile Image

    Answered by ceu.csupomona on October 29, 2015 at 04:27 PM

    I think I had just fixed it by changing the property of the phone masked field. then I had to enable the mask. I took out the dash in the mask. And I think that is what made it worked. 

     

    Thank you.

  • Profile Image
    JotForm Support

    Answered by david on October 29, 2015 at 06:06 PM

    Glad to hear that things are working once again.  If there is anything else we can assist you with, let us know and we will be happy to help.