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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Hide empty phone field in PDF submission

    Asked by ceu.csupomona on October 29, 2015 at 11:13 AM



    I search the forums but could not find one I was looking for. I know that Jotform can hide empty field but right now i think that it thinks that the phone field is not empty because of the dash(-). Sample below it is showing the empty phone field but it is showing because it sees the dash(-) and it takes it not empty. How would I remove this dash(-) without having to change the phone field to a regular text box field? I would prefer to use the phone field.


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    JotForm Support

    Answered by david on October 29, 2015 at 02:44 PM


    I cloned your form to test it and the empty field were not showing in the email or PDF of the form:

    Hiding them in the submission data worked as well.  Are they still not being hidden in your copy? 

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    Answered by ceu.csupomona on October 29, 2015 at 04:27 PM

    I think I had just fixed it by changing the property of the phone masked field. then I had to enable the mask. I took out the dash in the mask. And I think that is what made it worked. 


    Thank you.

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    JotForm Support

    Answered by david on October 29, 2015 at 06:06 PM

    Glad to hear that things are working once again.  If there is anything else we can assist you with, let us know and we will be happy to help.