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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Purchased incorrect theme due to wrong preview images

    Asked by TenaciousToad on October 29, 2015 at 01:42 PM

    Downloadable theme incorrect

    Hi there

    I just purchased a theme that shows a black and white suit and tie as the background, and after the purchase, I received something completely different.

     

    I have more screen captures of the preview if needed. It shows the correct screen in the "Purchased by You" theme store as well.

     

    Event Contract, and One with Nature seem to be themes conflicting.

     

    I need the correct one asap. Thank you

    Brent Orenchuk

    Owner/Art Director

    Tenacious Toad Graphic Design

     

    Screenshot
    purchase preview images form themes
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    Answered by TenaciousToad on October 29, 2015 at 02:12 PM

    Not a cache problem, as it appears this way in multiple browsers.

     

     

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    JotForm Support

    Answered by Mike on October 29, 2015 at 05:16 PM

    We are very sorry for the inconveniences caused.

    The theme that you have purchased 'One with Nature' has incorrect preview images at the moment. You may contact a theme seller for a refund.

    Unfortunately, I have not found a theme which should be associated with the Event Contract images.

    I have escalated a bug report ticket to our Development Team for a further investigation. We will let you know if we have any updates on this.