What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    form not updating

    Asked by adam9280 on January 19, 2012 at 09:58 AM
  • Profile Image

    Answered by AtacanC on January 19, 2012 at 12:01 PM

    Can you please provide more information? It would be very helpful if you can share the form-id and the url of your website with us. So we can take a look at this issue.

    Thanks in advance.

  • Profile Image

    Answered by adam9280 on January 19, 2012 at 01:45 PM

    Is this the information you're asking for?

    <script type="text/javascript" src="//form.jotform.com/jsform/13363327340"></script>


    I was going to delete my empty post but it wouldn't let me. Thanks for the response.


  • Profile Image

    Answered by fxr on January 19, 2012 at 05:39 PM

    Hello Adam,

    Are you still having this problem?

    What is missing from the form embedded on your website?

  • Profile Image

    Answered by adam9280 on January 19, 2012 at 05:52 PM
    Yes, it is still not updating. Made a few small changes. Added a shipping
    address, etc. I can post more info/code tomorrow if needed.
    I've looked at the forums and I'm impressed with the support.
  • Profile Image

    Answered by fxr on January 19, 2012 at 06:56 PM

    Thanks Adam,

    This is an odd issue that really doesnt happen often (if at all)

    When you checking this again, can you please try on a different web browser? (if at all possible) just to rule out some kind of caching issue particular to your browser.

  • Profile Image

    Answered by adam9280 on January 20, 2012 at 12:26 AM
    I changed a couple parts of the form and it is updating correctly. I will
    let you know if it happens again. Thank you.
    Adam Douglas
  • Profile Image
    JotForm Support

    Answered by idarktech on January 20, 2012 at 12:32 AM

    We're happy to hear it Adam. Yes, please feel free to contact us if this happens again so that we can further assist you. Thank you so much for your patience, have a great day!