What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Multi year Billing Not Working

    Asked by herroncm on January 19, 2012 at 11:34 AM

    We want to offer a bi-yearly billing feature, but when we try to use this option, the form gives an error that says you can't bill for anything greater than 1 year. 


    The one year, quarterly and monthly billing appear to be working. We are using paypal pro. Any idea as to what could be happening? Thanks!


    Page URL:

  • Profile Image

    Answered by fxr on January 19, 2012 at 04:54 PM

    We does the process appear to fail? 

    I have selected bi-yearly and have been redirected to paypal for my payment. 

  • Profile Image

    Answered by herroncm on January 20, 2012 at 09:15 AM

    After you input the credit card information on the Jot Form, here is the error (in the jot from window):


    Invalid billing frequency
    Billing frequency must be > 0 and be less than or equal to one year
  • Profile Image

    Answered by fxr on January 20, 2012 at 11:05 AM

    Oh OK, its when a user chooses to pay by Credit Card, rather than going through a Paypal payment itself. 

    I will report this to our developers to see what can be done about it. 

  • Profile Image

    Answered by herroncm on February 15, 2012 at 11:32 AM

    Hi! Any Update on this issue? Thank you.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on February 15, 2013 at 11:00 AM

    According to my research, Paypal does not support bi-annual/bi-yearly billing period for subscriptions. With that said, I have removed the bi-yearly option from the payment wizards for both Paypal and Paypal Pro.