What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is my form disabled?

    Asked by SH221B on October 29, 2015 at 09:17 PM

    My 2015 recipe form is disabled.  Why?  I copied my old recipe form from last year and changed a few things on it namely the date.  it worked for 2 people.  Now it is saying it is disabled.  So I recreated a new one.  I tested it out through the jot form builder, it worked fine.  I logged out of jotform.com and I went through the process like a was a normal user by clicking on the link provided and filled in the fields, hit submit and it says it is disabled. 


    It is not on a web page.  The link to the form is shared to members via email.

    Can you please help me?  I need this form up and running. 

    Thank you in advance


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    JotForm Support

    Answered by EltonCris on October 30, 2015 at 04:25 AM

    Our sincere apologies. Your forms should work fine by now.

    Your account was set to dormant, this was probably due to the database maintenance made recently but everything is now back to normal.

    If you come across into any issues again, let us know.

    Thank you!

  • Profile Image

    Answered by SH221B on October 30, 2015 at 10:35 AM

    Thank you @EltonCris!