Not Receiving Email

hello,

are you experiencing problemes 

All submission from yesterday and this morning are not sent to the consignees

it is prejuidicable for us

more over ,yesterday, the site was not working

can you help on this

Hi,

We are sorry for the inconvenience.

It seems like this problem affects those in the EU region, There are some other user who have same problem.

We have already forwarded that issue to our developers.

We will inform you as soon as possible when we solve the problem.

Thank you for your understanding.

Hi,

We have received reports from our developers that the issue should now be resolved.

If the problem still persists, please let us know.

Thank you for your patience and understanding.

hi,

I'm sorry but still not working

I did a test this morning

it appears in the submissions list but I did not receive any eamil, nor as an adminstrator

This is becominign really urgent, because this form is used as business and if no email sent, we do not receive any responses from our carriers

so please urge your it departement to fix this huge bug

Cordially

Hi,

We apologize about this issue and inconvenience.

Your email address, cotations@inxpress.com is NOT in 
our bounce list.

I've also checked your Mail Logs. It seems Submission #322277450421942054 Form #43002420613335 FAILED to cotations@inxpress.com from smtp:cotations@inxpress.com via SMTP.

I am not sure what is causing this. You seems to have added Custom Sender Email in your account and it seems the SMTP setting of have provided is not correct.

I would suggest you to delete the custom sender email you have added in your account and add it again. The following guide should help you:  http://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings 

I suggest you to select "noreply@jotform.com" as the Sender Email as this helps to ensure that the auto-response is not identified by the recipient's email provider as spam

You can check the guide below for more information:

http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

I hope it will work.

If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

thanks you,

the smtp serveur has been modified on jotform, I don't know how, now it seems to work again

thanks for your help

Cordially 

jerome

Hi,

You are kindly welcome. :) We are very glad to hear that the issue has been resolved for you.

If you have any question or issues, feel free to contact us. We will be happy to assist you.