- InXpressFranceAsked on October 30, 2015 at 05:44 AM
are you experiencing problemes
All submission from yesterday and this morning are not sent to the consignees
it is prejuidicable for us
more over ,yesterday, the site was not working
can you help on this
- JotForm UI DeveloperberilAnswered on October 30, 2015 at 10:19 AM
We are sorry for the inconvenience.
It seems like this problem affects those in the EU region, There are some other user who have same problem.
We have already forwarded that issue to our developers.
We will inform you as soon as possible when we solve the problem.
Thank you for your understanding.
- CharlieAnswered on October 30, 2015 at 04:09 PM
We have received reports from our developers that the issue should now be resolved.
If the problem still persists, please let us know.
Thank you for your patience and understanding.
- InXpressFranceAnswered on November 02, 2015 at 06:25 AM
I'm sorry but still not working
I did a test this morning
it appears in the submissions list but I did not receive any eamil, nor as an adminstrator
This is becominign really urgent, because this form is used as business and if no email sent, we do not receive any responses from our carriers
so please urge your it departement to fix this huge bug
- JotForm UI DeveloperberilAnswered on November 02, 2015 at 08:34 AM
We apologize about this issue and inconvenience.
Your email address, email@example.com is NOT in our bounce list.
I've also checked your Mail Logs. It seems Submission #322277450421942054 Form #43002420613335 FAILED to firstname.lastname@example.org from smtp:email@example.com via SMTP.
I am not sure what is causing this. You seems to have added Custom Sender Email in your account and it seems the SMTP setting of have provided is not correct.
I would suggest you to delete the custom sender email you have added in your account and add it again. The following guide should help you: http://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings
I suggest you to select "firstname.lastname@example.org" as the Sender Email as this helps to ensure that the auto-response is not identified by the recipient's email provider as spam
You can check the guide below for more information:
I hope it will work.
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.
- InXpressFranceAnswered on November 02, 2015 at 10:00 AM
the smtp serveur has been modified on jotform, I don't know how, now it seems to work again
thanks for your help
- JotForm UI DeveloperberilAnswered on November 02, 2015 at 10:03 AM
You are kindly welcome. :) We are very glad to hear that the issue has been resolved for you.
If you have any question or issues, feel free to contact us. We will be happy to assist you.