What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not Receiving Email

    Asked by InXpressFrance on October 30, 2015 at 05:44 AM

    hello,

    are you experiencing problemes 

    All submission from yesterday and this morning are not sent to the consignees

    it is prejuidicable for us

     

    more over ,yesterday, the site was not working

    can you help on this

     

    Page URL:
    https://form.jotformeu.com/43002420613335

    JotForm site hello all and
  • Profile Image
    JotForm Support

    Answered by beril on October 30, 2015 at 10:19 AM

    Hi,

    We are sorry for the inconvenience.

    It seems like this problem affects those in the EU region, There are some other user who have same problem.

    We have already forwarded that issue to our developers.

    We will inform you as soon as possible when we solve the problem.

    Thank you for your understanding.

  • Profile Image
    JotForm Support

    Answered by Charlie on October 30, 2015 at 04:09 PM

    Hi,

    We have received reports from our developers that the issue should now be resolved.

    If the problem still persists, please let us know.

    Thank you for your patience and understanding.

  • Profile Image

    Answered by InXpressFrance on November 02, 2015 at 06:25 AM

    hi,

    I'm sorry but still not working

    I did a test this morning

    it appears in the submissions list but I did not receive any eamil, nor as an adminstrator

    This is becominign really urgent, because this form is used as business and if no email sent, we do not receive any responses from our carriers

    so please urge your it departement to fix this huge bug

    Cordially

     

  • Profile Image
    JotForm Support

    Answered by beril on November 02, 2015 at 08:34 AM

    Hi,

    We apologize about this issue and inconvenience.

    Your email address, cotations@inxpress.com is NOT in 
our bounce list.

     

     

    I've also checked your Mail Logs. It seems Submission #322277450421942054 Form #43002420613335 FAILED to cotations@inxpress.com from smtp:cotations@inxpress.com via SMTP.

    I am not sure what is causing this. You seems to have added Custom Sender Email in your account and it seems the SMTP setting of have provided is not correct.

     

    I would suggest you to delete the custom sender email you have added in your account and add it again. The following guide should help you:  http://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings 

     

    I suggest you to select "noreply@jotform.com" as the Sender Email as this helps to ensure that the auto-response is not identified by the recipient's email provider as spam

    You can check the guide below for more information:

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    I hope it will work.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by InXpressFrance on November 02, 2015 at 10:00 AM

    thanks you,

    the smtp serveur has been modified on jotform, I don't know how, now it seems to work again

    thanks for your help

    Cordially 

    jerome

     

  • Profile Image
    JotForm Support

    Answered by beril on November 02, 2015 at 10:03 AM

    Hi,

    You are kindly welcome. :) We are very glad to hear that the issue has been resolved for you.

    If you have any question or issues, feel free to contact us. We will be happy to assist you.