We can't receive your email notification

  • danielesarti
    Asked on October 30, 2015 at 6:00 AM

    Hello

    We didn't received a lot of email notification when someone fill our jotform

    We check it on your schedule, we test it, but we can't receive any email

    Can you check you send really these email?

    Thanks

    Daniele

         ---

         Daniele Sarti

         daniele.sarti@savi-pack.it

         Responsabile commerciale

         SaviPack - Sacchetti pubblicitari

         Largo Escrivà, 5 - Casalbuttano (CR) - Italy

         Tel. +39 0374 361101 - Fax +39 0374 362011

         www.savi-pack.it - info@savi-pack.it

         --- 

     

     

    Page URL: http://www.savi-pack.it/contatti.html
  • KadeJM
    Replied on October 30, 2015 at 10:25 AM

    From what I understand I see that you appear to be having issues receiving your email notifications.

    There was a small problem which we had fixed yesterday for users on our EU Servers which I noticed both forms on your account are on.

    If I am not mistaken you are having this issue still as of this morning it seems?

    I checked your email addresses for but they are not currently listed in our bouncelist.

    According to your email history it appears that our server is sending these out as they should currently along with the test emails.

    Have you tried checking your spam folder to make sure they didn't end up there?

    We cant receive your email notification Image 1 Screenshot 20

  • abteilung
    Replied on October 30, 2015 at 11:02 AM

    Hy,

     

    same problem here: we are not receiving email notifications. but history shows email as sent:

    We cant receive your email notification Image 1 Screenshot 20

     

    As we are located in Germany, I think this is related to the Email problem concerning EU accounts? We checked all spam folders, bounce lists, etc. and also submissions are placed correctly.

    Problem has occured the first time yesterday 29.10.2015 4:43 AM.

    Please fix it as we are receiving many orders by your form each day - and now we are kind of blocked.

    Thank you in advance!

  • KadeJM
    Replied on October 30, 2015 at 1:02 PM

    @abteilung

    Thanks for letting us know about this problem but I have moved your followup issue to a new separate thread even though it is related.

  • KadeJM
    Replied on October 30, 2015 at 1:23 PM

    Update - We've applied another fix to help correct the problem. Please test this further on your end to see if your email notifications will work for you now and let us know.

  • danielesarti
    Replied on November 3, 2015 at 10:27 AM

    hello

    can you send me the log of your email ?

    thanks

    daniele

     

  • KadeJM
    Replied on November 3, 2015 at 11:51 AM

    It appears that you have a question that is unrelated to the original issue so I've moved it here to this new thread.

  • danielesarti
    Replied on November 3, 2015 at 11:53 AM

    why it is not related to the original issue?

    i'd like to know the log of the email to ask to my isp to check it and know where is the problem (may be your email are blacklisted)

    tks

     

    daniele

     

  • Mike
    Replied on November 3, 2015 at 2:45 PM

    We prefer handing each inquiry separately to be able to address everything properly. We also cannot attach multiple bug report / feature request tickets to a single thread.