What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We can't receive your email notification

    Asked by danielesarti on October 30, 2015 at 06:00 AM

    Hello

    We didn't received a lot of email notification when someone fill our jotform

    We check it on your schedule, we test it, but we can't receive any email

    Can you check you send really these email?

    Thanks

    Daniele

         ---

         Daniele Sarti

         daniele.sarti@savi-pack.it

         Responsabile commerciale

         SaviPack - Sacchetti pubblicitari

         Largo Escrivà, 5 - Casalbuttano (CR) - Italy

         Tel. +39 0374 361101 - Fax +39 0374 362011

         www.savi-pack.it - info@savi-pack.it

         --- 

     

     

    Page URL:
    http://www.savi-pack.it/contatti.html

    email notification email delivery
  • Profile Image
    JotForm Support

    Answered by KadeJM on October 30, 2015 at 10:25 AM

    From what I understand I see that you appear to be having issues receiving your email notifications.

    There was a small problem which we had fixed yesterday for users on our EU Servers which I noticed both forms on your account are on.

    If I am not mistaken you are having this issue still as of this morning it seems?

    I checked your email addresses for but they are not currently listed in our bouncelist.

    According to your email history it appears that our server is sending these out as they should currently along with the test emails.

    Have you tried checking your spam folder to make sure they didn't end up there?

  • Profile Image

    Answered by abteilung on October 30, 2015 at 11:02 AM

    Hy,

     

    same problem here: we are not receiving email notifications. but history shows email as sent:

     

    As we are located in Germany, I think this is related to the Email problem concerning EU accounts? We checked all spam folders, bounce lists, etc. and also submissions are placed correctly.

    Problem has occured the first time yesterday 29.10.2015 4:43 AM.

    Please fix it as we are receiving many orders by your form each day - and now we are kind of blocked.

    Thank you in advance!

  • Profile Image
    JotForm Support

    Answered by KadeJM on October 30, 2015 at 01:02 PM

    @abteilung

    Thanks for letting us know about this problem but I have moved your followup issue to a new separate thread even though it is related.

  • Profile Image
    JotForm Support

    Answered by KadeJM on October 30, 2015 at 01:23 PM

    Update - We've applied another fix to help correct the problem. Please test this further on your end to see if your email notifications will work for you now and let us know.

  • Profile Image

    Answered by danielesarti on November 03, 2015 at 10:27 AM

    hello

    can you send me the log of your email ?

    thanks

    daniele

     

  • Profile Image
    JotForm Support

    Answered by KadeJM on November 03, 2015 at 11:51 AM

    It appears that you have a question that is unrelated to the original issue so I've moved it here to this new thread.

  • Profile Image

    Answered by danielesarti on November 03, 2015 at 11:53 AM

    why it is not related to the original issue?

    i'd like to know the log of the email to ask to my isp to check it and know where is the problem (may be your email are blacklisted)

    tks

     

    daniele

     

  • Profile Image
    JotForm Support

    Answered by Mike on November 03, 2015 at 02:45 PM

    We prefer handing each inquiry separately to be able to address everything properly. We also cannot attach multiple bug report / feature request tickets to a single thread.