- tallerdemusicsAsked on October 30, 2015 at 06:35 AM
My forms are set up so I receive a submission confirmation via email and the customer gets a 'welcome' email too. Everything went OK until yesterday, when email stopped arriving with every form submission. Not me, not the customer, no email at all.
No changes of any kind have been made to the forms, they just stopped sending email.
Any info on that, please?
- YBDSAAnswered on October 30, 2015 at 07:58 AM
We have the same issue - We've just moved over to the EU datacenter and all of our email notifications have stopped working.
- tallerdemusicsAnswered on October 30, 2015 at 08:01 AM
This is terrible... There are many users complainig about this in the support forums. I hope they're getting this fixed really soon or I'm going to have to move my forms out of JotForm.
- CharlieAnswered on October 30, 2015 at 09:53 AM
We are very sorry for the inconvenience. It seems like this problem affects those in the EU region, we have already alerted our developers. We hope that this will be fixed as soon as possible. We will update you directly on this thread.
- CharlieAnswered on October 30, 2015 at 02:07 PM
Our developers have informed us that this issue has now been fixed.
If you are still experiencing this problem, please let us know.
Thank you for your patience and understanding.