What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I stopped receiving emails

    Asked by tallerdemusics on October 30, 2015 at 06:35 AM


    My forms are set up so I receive a submission confirmation via email and the customer gets a 'welcome' email too. Everything went OK until yesterday, when email stopped arriving with every form submission. Not me, not the customer, no email at all.

    No changes of any kind have been made to the forms, they just stopped sending email.

    Any info on that, please?


    Page URL:

  • Profile Image

    Answered by YBDSA on October 30, 2015 at 07:58 AM

    We have the same issue - We've just moved over to the EU datacenter and all of our email notifications have stopped working.

  • Profile Image

    Answered by tallerdemusics on October 30, 2015 at 08:01 AM

    This is terrible... There are many users complainig about this in the support forums. I hope they're getting this fixed really soon or I'm going to have to move my forms out of JotForm.


  • Profile Image
    JotForm Support

    Answered by Charlie on October 30, 2015 at 09:53 AM

    We are very sorry for the inconvenience. It seems like this problem affects those in the EU region, we have already alerted our developers. We hope that this will be fixed as soon as possible. We will update you directly on this thread.

  • Profile Image
    JotForm Support

    Answered by Charlie on October 30, 2015 at 02:07 PM


    Our developers have informed us that this issue has now been fixed.

    If you are still experiencing this problem, please let us know.

    Thank you for your patience and understanding.