- bramstaelensAsked on October 30, 2015 at 06:57 AM
Hi JotForm Support!
Currently I'm not receiving the submissions that are entered in the form, nor the person gets a notification of the request he or she submitted.
I went through the steps mentioned in the FAQ: neither a submission is found in the Spam folder, and the e-mail address seems to be correct.
Issue encountered since last night.
Can you have a look at this, please?
- KadeJMAnswered on October 30, 2015 at 12:23 PM
We do apologize about this inconvenience and we would be more than happy to take a look at your issue with it.
A fix was applied to correct a problem that was reported to us early on yesterday for users with forms and notifications on our EU Servers. Though it seems that several of our users are still experiencing a problem with it.
I noticed for your mentioned form you are using your own email address "HR.Esperanza@CofelyFabricom-GDFSuez.com" as the sender address.
You may also want to try changing it to email@example.com then test it again with a live submission to see if it'll come through.
Do let us know if this continues to be an issue
We understand that you are having a similar issue but I have moved your follow-up response to this new thread over here as a new separate issue. We will respond to you there.