Not receiving Email Notifications

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    bramstaelens
    Asked on October 30, 2015 at 06:57 AM

    Hi JotForm Support!

    Currently I'm not receiving the submissions that are entered in the form, nor the person gets a notification of the request he or she submitted.

    I went through the steps mentioned in the FAQ: neither a submission is found in the Spam folder, and the e-mail address seems to be correct.

    Issue encountered since last night.

    Can you have a look at this, please?

    Kind regards,

    Bram Staelens

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    YBDSA
    Answered on October 30, 2015 at 07:56 AM

    We have the same issue - We've just moved over to the EU datacenter and all of our email notifications have stopped working.
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    KadeJM
    Answered on October 30, 2015 at 12:23 PM

    We do apologize about this inconvenience and we would be more than happy to take a look at your issue with it.

    A fix was applied to correct a problem that was reported to us early on yesterday for users with forms and notifications on our EU Servers. Though it seems that several of our users are still experiencing a problem with it.

    I noticed for your mentioned form you are using your own email address "HR.Esperanza@CofelyFabricom-GDFSuez.com" as the sender address.

    You may also want to try changing it to noreply@jotform.com then test it again with a live submission to see if it'll come through.

    Also, I don't see your email address in our bouncelist and from what I see on your Email History our server is showing that it email is being sent.

    Do let us know if this continues to be an issue

     

    @YBDSA

    We understand that you are having a similar issue but I have moved your follow-up response to this new thread over here as a new separate issue. We will respond to you there.