Not receiving Email Notifications

  • bramstaelens
    Asked on October 30, 2015 at 6:57 AM

    Hi JotForm Support!

    Currently I'm not receiving the submissions that are entered in the form, nor the person gets a notification of the request he or she submitted.

    I went through the steps mentioned in the FAQ: neither a submission is found in the Spam folder, and the e-mail address seems to be correct.

    Issue encountered since last night.

    Can you have a look at this, please?

    Kind regards,

    Bram Staelens

    Page URL: https://form.jotformeu.com/50696031331347
  • YBDSA
    Replied on October 30, 2015 at 7:56 AM

    We have the same issue - We've just moved over to the EU datacenter and all of our email notifications have stopped working.
  • KadeJM
    Replied on October 30, 2015 at 12:23 PM

    We do apologize about this inconvenience and we would be more than happy to take a look at your issue with it.

    A fix was applied to correct a problem that was reported to us early on yesterday for users with forms and notifications on our EU Servers. Though it seems that several of our users are still experiencing a problem with it.

    I noticed for your mentioned form you are using your own email address "HR.Esperanza@CofelyFabricom-GDFSuez.com" as the sender address.

    You may also want to try changing it to noreply@jotform.com then test it again with a live submission to see if it'll come through.

    Also, I don't see your email address in our bouncelist and from what I see on your Email History our server is showing that it email is being sent.

    Do let us know if this continues to be an issue

    Not receiving Email Notifications Image 1 Screenshot 20

     

    @YBDSA

    We understand that you are having a similar issue but I have moved your follow-up response to this new thread over here as a new separate issue. We will respond to you there.