What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email notifications not sending?

    Asked by bartellas on October 30, 2015 at 07:16 AM
    I've had problems sending emails and now they're not being sent at all - can anyone help?

    My on-line booking form

    Page URL:

  • Profile Image

    Answered by YBDSA on October 30, 2015 at 07:52 AM

    We have the same issue - We've just moved over to the EU datacenter and all of our email notifications have stopped working.

  • Profile Image
    JotForm Support

    Answered by Charlie on October 30, 2015 at 11:46 AM

    Please accept our sincere apologies. Tt seems like the email notifications are not working for users that are in the EU region. Our developers are already aware of the problem and are currently working hard to fix it. We will update you on this thread as soon as this has been fixed.

  • Profile Image
    JotForm Support

    Answered by Charlie on October 30, 2015 at 04:13 PM


    Our developers have informed us that this problem has been resolved.

    Please let us know if you are still experiencing this.

    Thank you for your patience.

  • Profile Image

    Answered by sashuser on November 02, 2015 at 01:19 PM

    We are having same issue and are in the US, not EU.

  • Profile Image

    Answered by rjmadsen13 on November 12, 2015 at 09:27 PM

    My Email notifications are going to my default email for my account not the email address I'm setting up in the notifier page. Any Email I enter in notifier does not work the notification just goes to my default every time.
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 13, 2015 at 03:09 AM


    I have moved your question to separate thread and we will provide you an answer there shortly.