What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error when creating PDF form

    Asked by sondaapp on October 30, 2015 at 07:50 AM

    Getting this error when trying to download a fillable PDF


    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>
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    JotForm Support

    Answered by david on October 30, 2015 at 11:40 AM


    PDF forms are rather limited in their capabilities. 


    Fields such as widgets, file uploads and things of that nature do not work properly when translated into PDF form.  Conditions also do not work.  Any fields hidden or shown conditionally will issues being displayed properly in the PDF. 

    Since a large portion of your form includes these features, it may not be possible to create a PDF copy of your form.

    If you do not mind removing a large portion of the form, I can assist you with creating a copy that will work in PDF form, however, it would likely need to be a much different functioning form.