What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paid for subscription via PayPal but still show as Free

    Asked by masmudiform on October 30, 2015 at 08:33 AM
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    JotForm Support

    Answered by david on October 30, 2015 at 12:43 PM


    I checked your account and indeed, you had subscribed to Bronze, however, it your account still showed as Free.  I manually updated your account and it should now should the proper package.  If you have any further questions, let us know and we will be happy to help.