What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have just made a form, but when testing, it doesn't go to the email address I entered to receive the forms - am I doing something wrong?

    Asked by rivierajames on October 30, 2015 at 08:46 AM
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    JotForm Support

    Answered by BJoanna on October 30, 2015 at 01:02 PM

    Are you testing your email Notifications using "Test Email"button? 

    Please note that this will always send the email notification to the email address associated with the one on your JotForm profile.

    Please refer to this guide here How-to-properly-Change-and-Test-a-New-Email-Recipient-Address.

    If you are not receiving email when you submit your form please inform us. We currently have issue with email Notifications. Emails are not sent to some EU region users. 

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    Answered by rivierajames on October 30, 2015 at 04:45 PM
    No- not test- i tested the test and it passed the test.
    Live form sends nothing. I am in EU area.
    ...
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    JotForm Support

    Answered by EltonCris on October 31, 2015 at 01:04 AM

    @rivierajames

    There was a recent issue with email notifications delivery on EU location, however, this has now been resolved. Would you mind checking it again this time?

    The following log shows they are successfully sent to your email.

    Kindly check. Thanks!