Downgrade Account

  • Profile Image
    Asked on October 30, 2015 at 08:48 AM

    I would like to downgrade my subscription. When I click on downgrade, a popup notification tells me that "Your subscription has been scheduled to be cancelled manually." but it is not cancelled.


    Please downgrade my subscription.


    Thank you,

  • Profile Image
    Answered on October 30, 2015 at 12:40 PM



    I checked your account alpertuna and I noticed that the account is already scheduled to downgrade on November 13, 2015. 


    You can still enjoy your Bronze Plan until November 13, 2015.


    Do let us know if you need further assistance.