What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrade Account

    Asked by alpertuna on October 30, 2015 at 08:48 AM

    I would like to downgrade my subscription. When I click on downgrade, a popup notification tells me that "Your subscription has been scheduled to be cancelled manually." but it is not cancelled.


    Please downgrade my subscription.


    Thank you,

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    JotForm Support

    Answered by Chriistian on October 30, 2015 at 12:40 PM



    I checked your account alpertuna and I noticed that the account is already scheduled to downgrade on November 13, 2015. 


    You can still enjoy your Bronze Plan until November 13, 2015.


    Do let us know if you need further assistance.