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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission limit on shared forms and sub users

    Asked by AneeshRylands on October 30, 2015 at 09:05 AM

    Hello

     

    I am in a hurry. my bursary form needs to go live tonight! 

     

    I have two conflicting answers from the forum. I want to know if sub users are subject to limitations of a paid account if the form is created by the free sub user in a folder shared by the paid account holder. See below:

     

    form limits sub users and sub
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    JotForm Support

    Answered by Charlie on October 30, 2015 at 01:27 PM

    Hi,

    To simply things, see if where the form is located or saved. It will follow the submission limit to where it is saved or owned.

    Example 1: Logged in as a sub user.

    If the sub user created a form and placed it under the folder under the "Shared with you" section, then the form will be owned by the account to whom that folder is located, it will then follow the submission limits of that account.

    Example 2: If Sub User placed his/her forms under the "My Forms" section. Then that form will be owned by the sub user and it will follow the submission limits of that sub user because it is owned by the sub user itself.

     

    If you are still unsure, you can first take note of your current submission count (http://www.jotform.com/myaccount/usage). Make a test submission and see if the submission counter changes, that will let you know who actually owns the form.

     

    I hope that helps.