What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Doubt about payment

    Asked by hipotv on October 30, 2015 at 09:53 AM

    The September 30 change of plan premium to starter and has taken me by paypal day October 1 90 € not understand ?? I can explain it.


    Thank you


    my count is temporal@hipo.tv

  • Profile Image
    JotForm Support

    Answered by BDAVID on October 30, 2015 at 01:56 PM

    So, you wanted to cancel your subscription and go back to free status? Please let us know. 

    There seem to be two subscriptions(S-9L796685EH005451N, and S-7L409197PL092653P), I will send this information to our billing department. So we can get a further clarification on this.

    You will be updated via this thread.

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    JotForm Support Manager

    Answered by Jeanette on October 30, 2015 at 02:56 PM

    It seems like you had 2 subscriptions, so I've canceled and refunded this latest payment.

    If you need further help let me know.