- hipotvAsked on October 30, 2015 at 09:53 AM
The September 30 change of plan premium to starter and has taken me by paypal day October 1 90 € not understand ?? I can explain it.
my count is email@example.com
- JotForm SupportBDAVIDAnswered on October 30, 2015 at 01:56 PM
So, you wanted to cancel your subscription and go back to free status? Please let us know.
There seem to be two subscriptions(S-9L796685EH005451N, and S-7L409197PL092653P), I will send this information to our billing department. So we can get a further clarification on this.
You will be updated via this thread.
- JotForm Support ManagerJeanetteAnswered on October 30, 2015 at 02:56 PM
It seems like you had 2 subscriptions, so I've canceled and refunded this latest payment.
If you need further help let me know.