What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issues with Paypal Widget

    Asked by IBCS_Arrows on October 30, 2015 at 01:56 PM


    Some of our customers are having an issue with the Paypal widget on our forms. They complete the form, and when they hit the submit button, the Paypal page does not pop up. Could this be an issue with their browser settings?

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    Answered by victor on October 30, 2015 at 06:08 PM

    Sorry for this inconvenience. I cloned your form and was not able to replicate the issue. Could you please indicate the browsers your users are using? Could you also try to advice if clearing both the cache and cookies.

    We will await your response.