Past form submissions are now blank after transfer to EU

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    phwil1
    Asked on October 30, 2015 at 07:29 PM

    I clicked the "Transfer your data to the EU" button and all past submissions for all our forms are now blank apart from the date and time of each submission. Can the data be recovered?

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    Sammy
    Answered on October 31, 2015 at 05:50 AM

    I checked your account phwil1and it appears it has no form.

    Are the firms under a different account? Kindly provide us with the username so that we can be able to forward it to our development team to allow for the correct synchronization with you associated data.

    Patiently awaiting your feedback.

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    phwil1
    Answered on October 31, 2015 at 07:09 AM

    Thanks, this seems to be a permissions issue of some kind. I am a "sub user" on the account "veronikacejpkova", and the account owner can still see the full content of all the submissions.

    It looks as though the Transfer to EU process needs to be run by the account owner. Running it as a "sub user", as I did, just seems to have lost my access to the submissions, without actually transferring the form data, although it didn't show any error messages. The account owner still sees the submissions at the non-EU Jotform web address.
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    Sammy
    Answered on October 31, 2015 at 11:23 AM

    Kindly ask the main account administrator to remove and re-add you again as a sub user then share the forms afresh with you.

    This should re-establish the form between the main account and you account.

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    Sammy
    Answered on October 31, 2015 at 11:25 AM

    Have you logged it to the EU servers via this link http://eu.jotform.com to check if you can view thw submissions?

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    phwil1
    Answered on October 31, 2015 at 12:29 PM

    Thanks very much, removing me as a sub user and adding me back worked fine; all submissions are now visible.

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    Welvin
    Answered on October 31, 2015 at 03:31 PM

    That's great to know and that's for updating us. Please contact us again if there are any problems.

    Thanks