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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why the recipient mail address doesn't receive my forms?

    Asked by Richardwilmotte on October 30, 2015 at 08:04 PM

    Hello,

     

    I paid to obtain the JotForm Premium account because it was the best solution for me.

     

    I created 2 forms and test the recipient mail address. At the beginning, it worked fine.  For information, I'm the creator but not the receiver.

     

    However there is a big problem.  Since a few weeks, the receiver doesn't receive any forms.

     

    When I've checked my account, I saw that it was 57 forms never be sent to the recipient mail address.

     

    I've checked my forms and the mail address is ok.  I don't understand why the recipient doesn't receive any forms.

    Thanks for your help.

    Screenshot
    recipient receive notification autoresponder submission email address email notification email autoresponder
  • Profile Image
    JotForm Support

    Answered by Mike_G on October 31, 2015 at 07:04 AM

    I believe you are referring to the email that submitters of your form will receive after filling up and submitting your form, is that correct? If it is, you need to set up an AutoResponder on your form.

    You can check these guides to help you set up one,

    Creating-a-Form-Autoresponder

    Notification-Autoresponder-Email-Details

    If this is not what you mean, please give us more details of the issue you're having and we will be glad to help you. Thank you.