Why the recipient mail address doesn't receive my forms?

  • Profile Image
    Richardwilmotte
    Asked on October 30, 2015 at 08:04 PM

    Hello,

     

    I paid to obtain the JotForm Premium account because it was the best solution for me.

     

    I created 2 forms and test the recipient mail address. At the beginning, it worked fine.  For information, I'm the creator but not the receiver.

     

    However there is a big problem.  Since a few weeks, the receiver doesn't receive any forms.

     

    When I've checked my account, I saw that it was 57 forms never be sent to the recipient mail address.

     

    I've checked my forms and the mail address is ok.  I don't understand why the recipient doesn't receive any forms.

    Thanks for your help.

  • Profile Image
    Mike_G
    Answered on October 31, 2015 at 07:04 AM

    I believe you are referring to the email that submitters of your form will receive after filling up and submitting your form, is that correct? If it is, you need to set up an AutoResponder on your form.

    You can check these guides to help you set up one,

    Creating-a-Form-Autoresponder

    Notification-Autoresponder-Email-Details

    If this is not what you mean, please give us more details of the issue you're having and we will be glad to help you. Thank you.