What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    ALL form submissions, even new ones, are wiped blank after transfer to EU

    Asked by phwil1 on October 31, 2015 at 01:03 AM

    Further to my question yesterday, it seems that after using the "Transfer to EU" facility, not only have all the past form submissions been wiped blank, but even new form submissions are now showing only a timestamp, with all other fields blank. Any ideas?

  • Profile Image

    Answered by phwil1 on October 31, 2015 at 01:30 AM

    It seems to be a permissions issue of some kind. I am a "sub user" on the account, and the account owner can still see the full content of all the submissions.

  • Profile Image

    Answered by phwil1 on October 31, 2015 at 01:37 AM

    It looks as though the "Transfer to EU" process needs to be run by the account owner; running it as a "sub user" just seems to have lost my access to the submissions, without actually transferring the form data. The account owner still sees the submissions at the non-EU Jotform web address.

  • Profile Image

    Answered by phwil1 on October 31, 2015 at 12:30 PM

    Resolved at Jotform Support's suggestion by having the account owner remove me as a sub user and then adding me back. All submissions are now visible.