What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel subscription and refund charge

    Asked by Carrie  on October 31, 2015 at 09:42 PM

    please note, my subscription was up for renewal TODAY - and i cancelled it TODAY. however, i was still charged.

    i feel it's fair to ask to be reimbursed for the $90 considering you processed my bill before the end of the day.
    i felt your product was great, but don't need it right now. when i need it in the future, i certainly will start a subscription.
    but right now i'm not using your services - therefore, i would like my account cancelled. in particular because i believe the billing cycle was done prematurely. i had through today to cancel.
    please advise.
    thank you.
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    JotForm Support

    Answered by BDAVID on October 31, 2015 at 10:02 PM

    We understand, as per your request your subscription(reference number: INT141031-7115-10356S) has been cancelled, and the full charge returned. Your account eleven1designs is back to free status now. 

    If you need anything else, please open a new thread, we will be glad to assist you.

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    Answered by Carrie  on October 31, 2015 at 10:04 PM

    Okay... that was the easiest, smoothest, best customer service i've experienced in a long time.

    I previously spoke highly of your service/product but will be SURE to share my customer experience with others. 

    Excellent... well done and very impressed.

    Thank you.

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    JotForm Support Manager

    Answered by Jeanette on November 01, 2015 at 01:00 AM

    Carrie, what a nice feedback! Very thoughtful of you. This is what really puts in our faces a happy smile, thank you and never hesitate to contact us anytime!