What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to login to account

    Asked by Ishmerelda on November 01, 2015 at 12:05 AM

    i have been logging in my details but I cant find my account.

    please help urgently.

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    Answered by Ishmerelda on November 01, 2015 at 01:38 AM

    thanks , I just changed the browser and that helped, I was using Firefox and it was not allowing me through so I searched on internet explorer and it works perfectly and retrieved my files/documents

    Thank you

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    JotForm Support

    Answered by Chriistian on November 01, 2015 at 01:48 AM



    Are you referring to the account you use in this forum - Ishmerelda? The account is associated with the email ishmerelda@yahoo.com. If you are having problem accessing your account, you can try to reset the password. To reset your account's password, just click on the Forgot Password link in the login page. 


    If you are referring to a different account or concern, please provide us more details so we can further check the issue.


    Do let us know if you need further assistance.

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    JotForm Support

    Answered by Jan on November 01, 2015 at 06:07 AM


    Glad to hear that it is working on another browser. It is possible that something is wrong with your firefox browser which is why it is not working properly. 

    Let us know if you need any help. Thank you.