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thanks , I just changed the browser and that helped, I was using Firefox and it was not allowing me through so I searched on internet explorer and it works perfectly and retrieved my files/documents
Are you referring to the account you use in this forum - Ishmerelda? The account is associated with the email firstname.lastname@example.org. If you are having problem accessing your account, you can try to reset the password. To reset your account's password, just click on the Forgot Password link in the login page.
If you are referring to a different account or concern, please provide us more details so we can further check the issue.
Do let us know if you need further assistance.
Glad to hear that it is working on another browser. It is possible that something is wrong with your firefox browser which is why it is not working properly.
Let us know if you need any help. Thank you.