Unable to login to account

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    Asked on November 01, 2015 at 12:05 AM

    i have been logging in my details but I cant find my account.

    please help urgently.

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    Answered on November 01, 2015 at 01:38 AM

    thanks , I just changed the browser and that helped, I was using Firefox and it was not allowing me through so I searched on internet explorer and it works perfectly and retrieved my files/documents

    Thank you

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    Answered on November 01, 2015 at 01:48 AM



    Are you referring to the account you use in this forum - Ishmerelda? The account is associated with the email ishmerelda@yahoo.com. If you are having problem accessing your account, you can try to reset the password. To reset your account's password, just click on the Forgot Password link in the login page. 


    If you are referring to a different account or concern, please provide us more details so we can further check the issue.


    Do let us know if you need further assistance.

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    Answered on November 01, 2015 at 06:07 AM


    Glad to hear that it is working on another browser. It is possible that something is wrong with your firefox browser which is why it is not working properly. 

    Let us know if you need any help. Thank you.