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  • Profile Image

    There is a problem with your payment

    Asked by DUDITAMIR777 on November 01, 2015 at 06:03 AM

    As you can see in the  attached - when the customer tries to pay the screen and finally get a popup message that you can not make a payment

     

     

    I'd love to get help and solution

    Page URL:
    http://www.class-a-studio.co.il/mix_mastering07

    Screenshot
    problem a style message love solution
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    JotForm Support

    Answered by BDAVID on November 01, 2015 at 11:05 AM

    Does the issue occur when redirected to Paypal page? I just tried your form: http://www.jotform.me/form/53044903784458

    And it took me without an issue:

     

    Does the message happen when making they payment? Could you translate that error message, so we can know exactly what it says?

     

  • Profile Image

    Answered by DUDITAMIR777 on November 01, 2015 at 11:45 AM
    My web page popup nonstop + can not make a payment.
    Refresh the page again and see
    *See Attached Video*
    *Dudi Tamir* Producer, Class-A-Studio [image: photo] Phone: 0522619749
    Email: duditamir1@gmail.com
    Website: http://www.class-a-studio.co.il/


    ‫בתאריך יום א׳, 1 בנוב׳ 2015 ב-18:05 מאת ‪JotForm‬‏ <‪noreply@jotform.com
    ‬‏>:‬
    ...
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    JotForm Support

    Answered by BDAVID on November 01, 2015 at 01:42 PM

    Sorry, the video you wanted to attached did not post, please check this guide to know how to post a image or video URL: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum

    On regards of the message, did it happen when making the payment? Or when being redirected, after submitting the form, to the Paypal page?

    Try removing the integration and integrating again.

  • Profile Image

    Answered by DUDITAMIR777 on November 01, 2015 at 04:45 PM
    If you enter the link
    http://www.class-a-studio.co.il/mix_mastering07.php
    Down on the page have the option of payment - you'll see it flickering ...
    And you can not even make a payment
    Refresh the page before
    *Dudi Tamir* Producer, Class-A-Studio [image: photo] Phone: 0522619749
    Email: duditamir1@gmail.com
    Website: http://www.class-a-studio.co.il/


    ‫בתאריך יום א׳, 1 בנוב׳ 2015 ב-20:42 מאת ‪JotForm‬‏ <‪noreply@jotform.com
    ‬‏>:‬
    ...
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    JotForm Support

    Answered by ashwin_d on November 02, 2015 at 12:29 AM

    Hello DUDITAMIR777,

    I did check your webpage where you have embedded your form and the form does not seems to have any payment field. Please check the screenshot below:

     

    Can you please guide us where to locate your embedded payment form? 

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by DUDITAMIR777 on November 02, 2015 at 12:45 AM
    Refresh the page now and see ...
    *Dudi Tamir* Producer, Class-A-Studio [image: photo] Phone: 0522619749
    Email: duditamir1@gmail.com
    Website: http://www.class-a-studio.co.il/


    ‫בתאריך יום ב׳, 2 בנוב׳ 2015 ב-7:29 מאת ‪JotForm‬‏ <‪noreply@jotform.com
    ‬‏>:‬
    ...
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    Answered by DUDITAMIR777 on November 02, 2015 at 03:11 AM
    I was able to fix the problem (for now ...)
    If I enter the payment as: Feedback Button - it stops flicker
     
    In addition:
    I switched to PAYPAL PRO place
    PAYPAL EXPRESS
     
    I do not know why it flickers when I Embeds normally
     
    2
    Currently - When making a payment it moves to a new page and page website was shut down.
    There is another possibility - that the site will not be closed?
     
    ----------------------------------------------------------------------------
    Refresh the page now and see
    http://www.class-a-studio.co.il/mix_mastering07.php
  • Profile Image

    Answered by DUDITAMIR777 on November 02, 2015 at 03:45 AM
    I was able to fix the problem (for now ...)
    If I enter the payment as: *Feedback Button* - it stops flicker
    In addition:
    I switched to *PAYPAL PRO* place
    PAYPAL EXPRESS
    *I do not know why it flickers when I Embeds normally*
    2
    Currently - When making a payment it moves to a *new page and page website
    was shut down*.
    There is another possibility - that the site will *not be closed*?
    *Dudi Tamir* Producer, Class-A-Studio [image: photo] Phone: 0522619749
    Email: duditamir1@gmail.com
    Website: http://www.class-a-studio.co.il/


    ‫בתאריך יום ב׳, 2 בנוב׳ 2015 ב-7:36 מאת דודי תמיר <‪duditamir1@gmail.com
    ‬‏>:‬
    ...
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    JotForm Support

    Answered by ashwin_d on November 02, 2015 at 05:21 AM

    Hello DUDITAMIR777,

    Please accept my apology but I am still not able to find any Payment form embedded in your webpage : http://www.class-a-studio.co.il/mix_mastering07.php 

    Please check the screenshot below:

     

    I did check the account and found that you have 2 PayPal form in your account. I was ale to replicate the issue in PayPal express checkout form. I have cleared your form cache and that seems to have resolved the issue. I was able to submit your form successfully. Please check the screenshot below:

     

    I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by DUDITAMIR777 on November 02, 2015 at 05:32 AM

    http://www.class-a-studio.co.il/mix_mastering07.php

    I put it to the previous state

    PAYPAL EXPRESS

    Embed Options

    <script type = "text / javascript" src = "https://form.jotform.me/jsform/52732031005439"> </ script>

     

    But it kept flickering - Refresh the page and see ...

     

     

  • Profile Image

    Answered by DUDITAMIR777 on November 02, 2015 at 05:45 AM

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    Answered by DUDITAMIR777 on November 02, 2015 at 07:29 AM

    Unfortunately you do not open my problem is that it flickers.

    I am currently in the code changed situation - Feedback Button.

    Hope you give an answer to the problem

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    JotForm Support

    Answered by david on November 02, 2015 at 11:40 AM

    Try using the iFrame embed method instead:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    This will insulate your form from the rest of your page and ensure that something in the page itself is not interfering with the form.

    If that still does not allow the embedded form to work properly on your end, let us know and we will be happy to have another look.

  • Profile Image

    Answered by DUDITAMIR777 on November 02, 2015 at 11:45 AM

    If I enter the payment as: *Feedback Button* - it stops flicker

    No other option does not work.

     

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    JotForm Support

    Answered by david on November 02, 2015 at 01:02 PM

    The iFrame embed option does not work?  It should allow for the form to function properly.  I am hesitant to add more test submissions to your form until we know for sure there is not something interfering with the form within the page it is embedded to.

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    Answered by DUDITAMIR777 on November 02, 2015 at 02:32 PM

    With certainty - iFrame embed situation also causes jitter.

    In addition, there is a customer who was trying to make a payment (about two hours ago) it did not work for him.

    I am really worried and did not know what to do.

    I told the client that I'll go through his computer connection using TeamViewer.

     

    If there really is a problem in payment (in addition to the problem of jitter)

    I ask you to carry out a thorough and serious examination - otherwise using this service just bad for me.

     

    In an hour (or so) I know what is happening regarding payment.

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    JotForm Support

    Answered by david on November 02, 2015 at 03:46 PM

    It may be due to having two different forms embedded to your page:

    Try with only a single form embedded to the page to see if that helps. 

  • Profile Image

    Answered by DUDITAMIR777 on November 02, 2015 at 03:57 PM

    I'm currently waiting for the customer to make a payment with me online, and make sure there is no problem with the payment.

     

    Indeed, I put PAYPAL form in another page on the site and is not  jitter.

    Refresh the page and see

    http://www.class-a-studio.co.il/dudi_tamir05.php

     

    Now I want to check that there is no problem with  payment.

    It does not bother me that it will be a * Feedback Button *

    I currently want to know that you can make a payment and it works 100%.

     

    If there is a problem with payment I'll let you know

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    Answered by DUDITAMIR777 on November 03, 2015 at 04:12 AM

    It worked.

     

    Well, hope everything continues well.

     

    Thank you